Refunds

14 days on every payment

Any Golden Key payment (monthly, yearly or lifetime, the first one or a renewal) can be refunded in full within 14 days of the payment, no questions asked.

A refund ends the Golden Key at once, and a refunded subscription is cancelled so nothing more is charged.

On the monthly plan with 7 free days nothing is charged during the trial; cancel before it ends and you pay nothing. The 14 days start with the first payment after the trial.

Who processes refunds

Payments are made to Paddle.com, our reseller and Merchant of Record, and every refund is paid out by Paddle to the original payment method, usually within 5–10 banking days.

How to request

Write to hello@glyphtli.io with the subject “Refund”, your account e-mail and the payment date, or ask Paddle directly at paddle.net (look up the order with the e-mail on your receipt). We answer within 2 business days.

Cancelling

Cancel a subscription any time in the account menu → “Manage subscription” (Paddle's customer portal): the Golden Key keeps working until the end of the paid period and nothing more is charged. Cancelling alone does not refund the current period; ask for a refund within 14 days if you want one.

Problems with a payment

If the Golden Key did not turn on after a payment or you were charged twice, write to hello@glyphtli.io: we fix access or refund within 5 business days, whenever it happened.

Your statutory rights

This policy adds to, and never limits, the rights the consumer law of your country gives you, including the 14-day right of withdrawal in the EU and the UK.